Customer Care Representative
Location
San Francisco, California
Description
At Chloe + Isabel our customers are our greatest assets and we love to thrill our customers. The Chloe + Isabel Customer Care Representatives are an integral part of the company promoting and fostering the absolute best customer experience when our users interact with our product, our site and our brand. Our customer service team is growing and delivers the best of breed service that differentiates Chloe + Isabel’s products and our service from any other social selling company. Our Customer Care Representatives are the number one reason our customers love us (well, besides our jewelry of course).
The Customer Care Representative is responsible for providing high quality telephone and email support to Chloe + Isabel customers and merchandisers. This position must respond to inquiries regarding the Chloe + Isabel product line, back office/dashboard tools and support and troubleshoot Chloe + Isabel issues as well as assist in resolution for all of our user inquiries. The position is expected to complete phone, email and social inquiries from customers in a high quality, timely and precise manner.
About the role
- Be part of the team that is our front line and lifeline to our customers, our merchandisers and the Chloe + Isabel community. You will provide concierge customer service – thrilling customers through calls, emails, chat and social engagement.
- Be part of the team that provides direct feedback to our designers and product managers at the home office in New York City. You will be responsible for managing customer feedback about our product, making recommendations and jumping at cross-selling opportunities. You will receive bonuses on customer retention and satisfaction.
- Be part of the innovative team at Chloe + Isabel and help define social selling and the best ways to improve customer service and operations in front of and behind the scenes. Provide feedback? Have a seat at the table? Who doesn’t want this role?
- Be part of the process to help our customers receive products faster and reduce turnaround time for returns and exchanges by recommending improvements to fulfillment.
- Be part of the premier support organization that follows up with every new merchandiser after they join the team.
- Be part of the team of experts who use our operating platform, software and tools to ensure our customers’ satisfaction.
- Be part of an emerging, socially conscious team of entrepreneurial minded professionals who love our jobs and the people we support.
- Be part of the movement at Chloe + Isabel – we have Thirsty Thursdays, too (adult beverages and food provided).
Skills
The next hire on the Care Team will:
- be crazy good at his/her job – if not the best on the team.
- be flexible in building our slice of the company from the foundation…and up.
- be self-motivated, passionate and exude an honest desire to help others (seriously).
- be fashion forward and dress to impress everyday (no – not really, but if you’re into fashion and cool stuff like Glamour, Details and Lucky you’re a great fit).
- provide a great mix of professional experience, personal pride in your work product and a genuine happiness to be part of a team.
Must-haves
- Education: You’re a recent college grad, grad student or just down right smart and can prove you’re driven and will accept new challenges.
- Customer communication experience in both phone and email support.
- Strong proficiency with the internet, including the ability to explain Internet functionality to customers of all experience levels and backgrounds
Compensation
We’re a start-up and this isn’t for everyone. But, if you’re the next hire at Chloe + Isabel we’ll pay you a competitive salary, offer you benefits with a monthly allowance to offset the cost of healthcare, pre-tax commuter perks, a cool spot in SOMA, happy hour get-togethers, all the free coffee you can drink (if that’s your sort of thing)… and, of course, Chloe + Isabel jewelry perks!
Interested? Email [email protected] with your resume, and include the position you are applying to in the subject.
